Testimonials

“We already had G Suite in place in our business, but we knew we were only using about 5% of it. Working with Cobry allowed us to capitalise on the other 95% and make the most of the technology for us.”

– John Reynolds, Expert Pensions

We pride ourselves in providing a high level of service and maintaining close relationships with our clients. Find out what they have to say about how we have helped them below.

See what our Clients have to say

Based in Glasgow, Thomsons have been roasting coffee beans and blending tea using traditional methods for over 165 years. The company offers a full range of Trade & Retail coffee & tea supplies and services. They supply coffee to hotels, restaurants cafes, golf clubs and many more establishments throughout Scotland and the UK.

What were you looking for when you first approached Cobry?

“We first enquired about Cobry’s services regarding help migrating our email server, but once we had discussed what we were looking for it became clear that it made sense to make use of Google’s calendaring, document storage and mobility features.”

What problems were you experiencing before working with Cobry and implementing G Suite?

“Our previous email server had become very cluttered and complex, we wanted to take a clear and professional approach to our business email to make things simpler and to ensure our customers and clients knew we were professional. Cobry were able to migrate our previous email to Gmail which was great as we were still able to access all of our old records. They set up our Google Calendar which helps us to keep on track with everything going on right across the business, and also helped implement Drive which gives our users access to all of our files from anywhere, on any device, which is great for staying on track when we’re not in the office.”

Thomsons Coffee brand image

How did you find the transition period?

“The transition was actually pretty smooth and caused surprisingly – the majority of staff were already being familiar with at least some Google tools helped with that. So after the actual switch, which took less than a day, we were able to get on with our work with almost zero downtime. Working with Cobry was great, they were always only a phone call away and would regularly visit us in office to help with any details. They also provided good online assistance, via Gmail, Hangouts and Drive which came in handy for any more urgent issues.”

What are the greatest benefits that Cobry and G Suite have brought to your business?

“I think the most beneficial aspect has been the streamlining of the business, we can communicate and work together really easily which in turn has helped us to maintain great customer service standards. Having the increase in mobility is of great value for us, we were previously only able to access our files if we were in the office or had saved specific data to USB drives, but using Drive across any device makes life a lot easier.”

Do you have anything to offer from your own experiences to those who are considering working with Cobry and also making the switch to G Suite?

“I think it’s important to consider exactly what your organisation needs before making any big decisions, as there is no one quick fix for all, but if you need help in any of the areas that Cobry worked on with us, then I would definitely recommend their services.”

Neat Living represents a new choice of homes for people. They are designing space efficient and energy efficient buildings targeted towards first time buyers in recognition, for example, that more affordable homes that are also low in cost to run are required.

What were you looking for when you first looked for advice from Cobry?

“We initially approached Cobry because we were seeking to develop our first website. What then quickly transpired was that in terms of the email system that the company was previously using, Office 365, that Google’s Gmail system would be a more efficient choice particularly when considered as part of the wider range of Google products.

The transition went very smoothly, it required very little preparation time. What we found was that once the initial hosting issues had been resolved from the previous email it was swift to switch to Gmail. We did however invest some further time in Google Suite training with Cobry in order to gain a greater understanding of the applications, etc.”

What was it like working with Cobry?

“Working with Cobry was actually fantastic. Once we had our Gmail running effectively we were then able to use a whole range of G Suite apps. Using Google Drive for example gave us the ability to share our files across different users and work simultaneously on the same document and see updates that people were making in real time. So all of these features gave us much greater efficiency across the business which was particularly useful because part of the concept of Neat Living is to reduce the costs for our customers so it is very important that we have an operating system that equally offers efficiency benefits.”

Neat Living logo

Is there anything that you are now able to accomplish that you previously couldn’t?

“I think in fairness to Office 365, we probably weren’t using it comprehensively. The change from 365 to Google came at a time where we were also taking on additional staff resource so for us it just made sense to make the switch to Google early in our development. I think the collaborative aspects are excellent and so to are the Google Chromebooks which are efficient and a low cost solution and are designed to work across the Google platform – so all of our work activity is highly integrated. Possibly just making that initial switch to Gmail facilitated a whole range of changes including the move to Chromebooks which we intend to standardise across the business in due course. I think it’s all of the incremental benefits that add up to becoming a more integrated and efficient system.”

Do you have anything to offer from your own experiences to those who are considering working with Cobry and also making the switch to G Suite?

“If I could cast my mind back to when we were about to make these changes, I think it was difficult for us to fully appreciate the benefits. It was difficult to see what all of the benefits might have been, so it did take something of a leap of faith into the unknown. The fact is, it’s gone so smoothly and we’ve experienced a number of benefits so I would encourage others to consider the opportunity but also to enquire as to what the implications might be for their own business; for us however it has certainly proved to be very worthwhile.”

Wave 102 is a popular radio station based in Dundee.

What challenges was the organisation facing before moving to G Suite?

“The system was outdated – with presenters having to either hot desk, work at different locations within the office (e,g. at a freelance desk), or in the studio. Roaming profiles were needed and access to mail and folders at different locations was problematic as these weren’t reliable. The server was out of date meaning that adding new profiles and general maintenance was costly.

A move to new premises; the cost of buying a new server with maintenance; and the need to be more efficient were considerations for us. Cloud based systems were a new concept for us, as none of the management had ever used them for business. Our mindset was that there was something comforting about having a physical server in the IT room, but on the other hand, we were very open to new ideas. As we were moving premises, updating all our broadcast hardware and software, it was the right time to explore other avenues.”

How did you find the transition to G Suite?

“The transition to G Suite was quite smooth, as always you must expect some sort of disruption, but in reality it was minimal. Most things that slowed the process were out of our control, like drop outs from our ISP. Most users were using the new system immediately after their old profiles were migrated to the new system. It also gave us the chance to clear out a lot of old material we didn’t really need but kept “just in case”.

There were of course new things to learn and new ways of doing things, but immediately the problems we had with roaming profiles disappeared and you could sign on anywhere on any device with complete ease. We started sharing documents across different departments which meant we could all colarabrate and update spreadsheets. Different people could view, edit and contribute – without having to save, send, add to and resend. We shared folders which you could work on easily from anywhere you signed in from which lead to greater efficiencies. One of the most exciting things was being able to work with several people on a project on several devices in multiple locations without once having to email, save to a pen drive or add an attachment. We worked at T in the Park gathering interviews, taking pictures sending audio to the studio for transmission, updating social media and our website all using shared folders. Basically as soon as it was done it was posted online, and sent to the studio – all without sending one email! This was an amazing efficiency. From a business point-of-view, we could share figures across multiple sites, and to many people very easily as never before.

We developed this further with use of Hangouts and encouraged video Hangouts when people couldn’t be all in the same location – meaning we could still have meetings. We even managed a meeting when our boss was in Spain and we were in the office in the UK. When there was a storm and one of our delegates couldn’t get to the meeting they had to turn back home and joined the meeting from home via video Hangout. Hangouts has provided us with so many ways to become more efficient and reduce travel and down time. We also used Hangouts when we were doing outside broadcasts to communicate information instantly rather than to rely on mobile phones or email.

The guys at Cobry really know their stuff, and we wouldn’t have made the move without their expertise, enthusiasm and support. Everything was planned out for the change over, and support is always there. Initial training was excellent and follow up visits were always looked forward to. I do like taking in new ideas and I would never have achieved as much in the last couple of years if we hadn’t made the move to G Suite. ”

Will you continue to work with G Suite in the future?

“I am working on another project at the moment which would benefit from G Suite and I will implement my experiences and working efficiencies within my new project. Never once did I think of moving back to the older systems. So there’s definitely been many successes in working practises and efficiencies.”

Music in Hospitals Scotland is a small charity that provides the benefits of music to people of all ages. The organisation was founded in 1948 with the help up of a £1,000 grant and now holds 1,700 concerts a year, reaching 36,000 people across Scotland.

What challenges was the organisation facing before moving to G Suite?

“Before moving to G Suite, we were operating using fairly dated systems based on a physical server in our office. The team had begun to get more and more frustrated with the inefficiency of working with this setup – especially as we have limited resources and working together easily is a key part of what we do.

We were also concerned with security and were conscious that relying on the physical server in the corner of the office possibly wasn’t the best plan any more. We weren’t aware of any specific threats but we knew that if our systems went down it would severely impact the whole organisation.

The ongoing costs associated with maintaining the server were another concern – particularly as a staff member dedicated to IT is a luxury that the organisation can’t justify. So we began to look for an easier to manage, cost effective IT system allowing better collaboration.”

How did you find the transition to G Suite and working with Cobry?

“Cobry were recommended to us through contacts at the One Digital programme. They took the time to understand the organisational challenges we were facing – rather than trying to hard-sell a particular product – which was exactly what we needed. The Cobry team helped us with every step of the transition – they were also very approachable after the switch, helping resolve any issues efficiently.

We all had positive experiences with Google products in our personal life like Gmail and Drive – which made the move to an entirely new system much less intimidating. We also discovered that we could get free G Suite licences through the Google for Nonprofits programme. As well as funded licences, the monthly free Adwords spend was very appealing at the time of the switch as we had just launched a new website and were considering budgeting for advertising. After exploring these benefits and discussions with Cobry, we made the final decision to move to G Suite.

The transition to the new system went really well – no-one outside the organisation was aware of any change. There was an element of finding our feet but this was mostly as a result of the way we had stored files before.  Our team benefited a lot from the training that was part of the switch – it was a big part of the switch being so smoothly. The second training session was especially helpful as it was focused around specific questions submitted by the team based on their initial use of the systems.

Since the switch, we’ve noticed that the tools allow us to communicate much better, both internally and externally. Our team can also work with much more flexibility now – with the ability to access systems from home, or anywhere with an internet connection. As we had hoped, the resources required to maintain G Suite are much less than our old server setup – which is so important for us as we are a such a small team with no capacity for a staff member dedicated to IT.”

What are your plans for the future?

“Whilst the team are now fully embedded in G Suite and using the tools effectively day-to-day, I feel that we have still to fully realise the potential of the systems. I think there are opportunities to explore how our website and finance systems could link up with G Suite. Something to look forward to!”